Gofilex processes customer data.
Our aim is to inform our customers
about this clearly and transparently. In this privacy statement we answer the
most important questions about the processing of customer data by Gofilex in
the Netherlands and at the international Gofilex companies.
What is customer data?
There is certain data that says
something about our customers. For example: company name, address, telephone
numbers, email addresses and contacts. If this data or a combination of it can
be traced to one of our customers, we refer to it as customer data. Once that
customer data is in our possession, we must handle it with care. Photos and
videos are also regarded as customer data.
For what purpose does Gofilex process customer data?
We need various types of customer data
if you want to become a Gofilex customer or enter into another relationship
with us. This data enables us to correctly enter a customer into our systems.
Once you are a Gofilex customer, we want to provide our services as optimally as
possible. For example, we use name and address information to maintain contact
and provide information about pending orders. We also process data if a
question is asked, so that we can answer it to the best of our ability.
Customer data is NOT used for promotional or marketing purposes.
Finally, there are practical reasons
for which Gofilex processes customer data. For example, to support
administrative processes concerning invoicing, statistical volume analyses and
Whose customer data does Gofilex process?
Gofilex processes the customer data of
companies and organisations with which we have, want to have or have had a
direct or indirect customer relationship. This includes, for example, the data
who show an interest in Gofilex services or have previously been a customer.
who are connected to an organisation with which we have, want to have or have
had a relationship
Who is responsible for processing customer data?
In principle, all of Gofilex's
organisational units process customer data. This is done in 2 main systems: an
Order Management Administration and a standardized accounting package. These
are Gofilex’s administrative applications and the related operational
applications that are used to provide our services. These can then be
activities of Gofilex Nederland as well as those of foreign branches.
Subsidiaries that maintain customer relationships only process customer data if
it is not already computerised. Customers can have their data rectified.
Does Gofilex process non-relevant customer data?
Special data about our customers is
referred to as sensitive data. We do not process any special customer data,
such as that concerning health, criminal records or data about ethnicity or
race. Gofilex only processes data if this is necessary for our services, or
required by the law and regulations.
Gofilex Nederland actively checks that
data that cannot be stored by law, such as a citizen service number (BSN), is
not registered by one of our business units.
of customer data inside and outside of Gofilex
Customer data cannot be used for any
other purpose than that for which it was originally processed. Our employees
are limited in what they can do by "user and function rights" within
the applications they are entitled to access by virtue of their position.
Gofilex cannot and may not exchange
data with third parties and/or external parties other than the customer in
Who can access customer data?
A customer can of course access the
relevant customer data himself. By sending an email to firstname.lastname@example.org a customer can ask us to send him the stored customer data.
Changes to the customer data can then
be communicated by sending an e-mail to email@example.com or by post.
In addition, Gofilex departments
relevant to the customer can view a limited set of data.
Customers cannot view each other's
Within the management department of
Gofilex Nederland, specific customer data can only be consulted if the managers
need access to it to fulfil their tasks.
How does Gofilex store customer data?
Customer data and customer-related
order data is not kept for longer than necessary and is always carefully stored
for normal use within Gofilex or for the provision of the service or services
for which it has been recorded.
For how long is customer data stored?
Data related to orders is kept in
limited form after provision of the service. This includes, for example, order
quantities and prices charged during the customer relationship in order to
continue to generate accurate information for financial and statistical
purposes. Other than that, the retention of such data may be subject to
What is and is not allowed in the processing of customer
When processing customer data, Gofilex
Nederland is bound by the applicable laws and regulations.
Where can I lodge a complaint or ask a question?
For questions or complaints about the
processing of customer data by Gofilex, please contact the management of
Gofilex. Of course, you can always contact Gofilex on this subject via
Gofilex reserves the right to make
viewed or downloaded at: http://gofilex.com/privacy